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December 26th, 2018 18:00
Confused about my order?!
Hey guys, I checked online for my order and it said that it will be here by January 9th (placed the order dec 18, went through dec 19). After talking to online to the online rep they said it was in production and will be here by that date- but then I spoke to customer service over the phone and they then said it’s in “pre-production” and taking longer then usual. They recommend to cancel and re order my product but I’m really not sure what to do as I believe it will just put me in the same position now. Has anybody have experience with this situation, and or any advise on what my next move should be? I personally do not want to cancel as I will miss out on certain promos and it will take longer... if I cancel my order I will have to go buy another brand locally instead because I won’t be in town after Jan 10’
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Mk_1337
3 Posts
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December 27th, 2018 07:00
Bump!
Anyone has a similar issue to this?
Mary G
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20.1K Posts
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December 27th, 2018 08:00
This happens a lot especially around the holidays. If you customized your order or changed anything it takes longer. Sometimes parts get delayed. Be patient.
Mk_1337
3 Posts
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December 27th, 2018 10:00
I don’t mind waiting at all, but now they’re saying I have to cancel it or I will never receive the order.
I asked why I have to cancel it, is there a certain part out of stock or something? They said no they don’t know, there’s an error with the order and it can’t be manufactured. They said the order was placed wrong which makes no sense.
I never received an email or anything saying there’s an error with the order, all I got was that the order will be here Jan 9.
I called another person and they said everything is ok, but when I told them about what the other supports told me they said they’ll look into why they’re saying I have to cancel it.
is that a thing? Like do people really have to cancel and reorder?