A follow up! So over the weekend nothing occurred. But this fine Monday morning I received a message from dell confirming that there was a delay and to contact order modification....AGAIN. Imagine my frustration. Thankfully the OM rep was kind and clarified that there was a delay again, but the part had been received and production continued this morning. With even a earlier pending ship date. This is all a relief, but one concern still stands...and so far this will be my one true issue with Dell. Simple easy tracking of your orders progress and quick notices of any delays or part problems would make the buying experience more pleasant. That would give some peace of mind to customers with long wait times, and give them options when there is a problem. This buying experience has been frustrating, but the Dell CS reps have thus far been kind and helpful.
More follow up. The computer arrived....only to have the blue screen of death appear just after i try to play a game for the first time. Why am i dealing with issues on a computer just out of the box?! tech is helping but ultimately is come down to a factory reset. waited 2 hours just to find out it doesn't think it has the ability to connect to the internet now. so...DELL IM FURIOUS HERE. I've been nothing but kind and thankful for all the tech and customer support but to have the computer arrive and to have to spend all night just trying to fix it?! I'm beyond upset.
Thank you for keeping us up to speed with this matter. We can provide extra assistance. Please send out a Private Message to @DELL-Cares so we can proceed. It is very important that you do not post your Service Tag here, as it is sensitive information. Once we get it, we'll be more than happy to assist you further.
I’m going over 3 weeks now, at the time of purchase they said delivery date June 3rd but only after I purchased it, the guy and the supervisor on the phone said it never takes that long and usually goes pretty l quick. I’m thinking about just canceling my order for a 4K dollar purchase I feel like waiting weeks for it is unacceptable since it’s not like a preorder or anything. I then get the excuse oh it’s a custom order, I only asked for a bigger hd when selecting the computer that’s it. Jesus send it to me and I’ll put it in. Yesterday I finally talked to the supervisor he called me Paul for some reason, and then said there’s a part shortage “hence the June 3rd” delivery date. This is horrible, regardless of the pandemic that’s going on if it’s not available DONT sell it. Super upset and was all hyped for the laptop. Now I’m having buyers remorse and thinking about asking for a refund and canceling my order. Anyone else lately experiencing this?
I ordered the new alienware aurora r10 and the shipping said it would take a little over a month. I was fine with that and I didn't mind waiting but I got a refund without ever selecting or wanting a refund. Am I still gonna get my PC or so I have to order it again? I think it's just that they are gonna re-order my PC but I'm not sure. I'm really needing this PC to come before June 18th and I understand that shipping is delayed due to covid and the tornado in Nashville but I wish I had some answers and explanations.
Time to be a Karen and speak to a supervisor. Seriously, until I spoke with one, my problem with dell was ongoing. You'll get the best communication from them and better insight to the solution.
That’s funny you say that, “talk to a supervisor” last time I called in, Dell disconnected me the first three times, on the fourth I immediately asked for the guys boss, he said he could help, I said give me your boss.
After a few more questions he said he would connect me, I waited on hold for another 10 minutes.
when they finally came back, the first question I asked is if the person I was speaking to was in management, he said no, but would be happy to assist me. They wouldn’t even escalate my call after being on hold over 90 minutes because of all the disconnects.
My order for Inspiron 5090 desktop was placed in mid-April with quoted delivery by mid-May. When I was 3 days from quoted delivery date I contaced Dell for shipping information. One day later Dell informed me that new delivery date is mid-June. Come on Dell... two months to build a desktop computer? If your supply chain is that broken you need to inform customers at time of order. Instead, I don't have any confidence that the mid-June delivery is firm and I am thinking about whether to cancel and start over with a different OEM. Trust seriously broken...
SCV343
4 Posts
3
January 20th, 2020 10:00
A follow up! So over the weekend nothing occurred. But this fine Monday morning I received a message from dell confirming that there was a delay and to contact order modification....AGAIN. Imagine my frustration. Thankfully the OM rep was kind and clarified that there was a delay again, but the part had been received and production continued this morning. With even a earlier pending ship date. This is all a relief, but one concern still stands...and so far this will be my one true issue with Dell. Simple easy tracking of your orders progress and quick notices of any delays or part problems would make the buying experience more pleasant. That would give some peace of mind to customers with long wait times, and give them options when there is a problem. This buying experience has been frustrating, but the Dell CS reps have thus far been kind and helpful.
SCV343
4 Posts
0
February 3rd, 2020 17:00
More follow up. The computer arrived....only to have the blue screen of death appear just after i try to play a game for the first time. Why am i dealing with issues on a computer just out of the box?! tech is helping but ultimately is come down to a factory reset. waited 2 hours just to find out it doesn't think it has the ability to connect to the internet now. so...DELL IM FURIOUS HERE. I've been nothing but kind and thankful for all the tech and customer support but to have the computer arrive and to have to spend all night just trying to fix it?! I'm beyond upset.
Alienware-Joe
671 Posts
0
February 3rd, 2020 17:00
Thank you for keeping us up to speed with this matter. We can provide extra assistance. Please send out a Private Message to @DELL-Cares so we can proceed. It is very important that you do not post your Service Tag here, as it is sensitive information. Once we get it, we'll be more than happy to assist you further.
Daqbrookie
1 Message
6
May 8th, 2020 18:00
I’m going over 3 weeks now, at the time of purchase they said delivery date June 3rd but only after I purchased it, the guy and the supervisor on the phone said it never takes that long and usually goes pretty l quick. I’m thinking about just canceling my order for a 4K dollar purchase I feel like waiting weeks for it is unacceptable since it’s not like a preorder or anything. I then get the excuse oh it’s a custom order, I only asked for a bigger hd when selecting the computer that’s it. Jesus send it to me and I’ll put it in. Yesterday I finally talked to the supervisor he called me Paul for some reason, and then said there’s a part shortage “hence the June 3rd” delivery date. This is horrible, regardless of the pandemic that’s going on if it’s not available DONT sell it. Super upset and was all hyped for the laptop. Now I’m having buyers remorse and thinking about asking for a refund and canceling my order. Anyone else lately experiencing this?
toasty_milk
4 Posts
1
May 9th, 2020 13:00
I ordered the new alienware aurora r10 and the shipping said it would take a little over a month. I was fine with that and I didn't mind waiting but I got a refund without ever selecting or wanting a refund. Am I still gonna get my PC or so I have to order it again? I think it's just that they are gonna re-order my PC but I'm not sure. I'm really needing this PC to come before June 18th and I understand that shipping is delayed due to covid and the tornado in Nashville but I wish I had some answers and explanations.
SCV343
4 Posts
1
May 9th, 2020 13:00
Time to be a Karen and speak to a supervisor. Seriously, until I spoke with one, my problem with dell was ongoing. You'll get the best communication from them and better insight to the solution.
Nathan K101
1 Rookie
•
10 Posts
2
May 9th, 2020 17:00
@SCV343
That’s funny you say that, “talk to a supervisor” last time I called in, Dell disconnected me the first three times, on the fourth I immediately asked for the guys boss, he said he could help, I said give me your boss.
After a few more questions he said he would connect me, I waited on hold for another 10 minutes.
when they finally came back, the first question I asked is if the person I was speaking to was in management, he said no, but would be happy to assist me. They wouldn’t even escalate my call after being on hold over 90 minutes because of all the disconnects.
Dell’s customers service is horrible.
twdodge
1 Message
4
May 14th, 2020 06:00
My order for Inspiron 5090 desktop was placed in mid-April with quoted delivery by mid-May. When I was 3 days from quoted delivery date I contaced Dell for shipping information. One day later Dell informed me that new delivery date is mid-June. Come on Dell... two months to build a desktop computer? If your supply chain is that broken you need to inform customers at time of order. Instead, I don't have any confidence that the mid-June delivery is firm and I am thinking about whether to cancel and start over with a different OEM. Trust seriously broken...