Customer Service and Order Issue

On September 20, 2014 I ordered a Dell Venue 11 Pro 5000 series via phone sales.  The estimated ship date was October 2, 2014.  On October 3rd it had not shipped so I checked the order status to find out it had been canceled.  I understand cancellations happen but this was the day after is was supposed to ship and I did not receive any email or phone call to let me know it had been cancelled.  

After getting nowhere talking to multiple representatives via chat and phone I was told they could not determine why the order was cancelled.  I was instructed to order the tablet again.  I wanted the 5000 series but the estimated ship date was the 16th with a deliver date of October 22nd.  I'm leaving to go out of town on the 16th so I wanted it before then which is why I had plenty of time when I originally ordered it on September 20th, almost a month in advance of my trip.

The Dell Venue 11 pro 7000 was on sale so I told the rep I would upgrade to the 7000 series because it had a ship date of October 6th which is much better than October 16th.

The sales rep convinced me that if I wanted the 5000 series he would expedite it and it would ship immediately.  I believed him and ordered the 5000 series.

There was also a wireless mouse in the order.  I became concerned when I got the shipping notification for the mouse but not the tablet.  I did an order status check only to find that the estimated delivery date is October 22nd and it is still in production.  It also shows 3-5 day shipping instead of overnight as I was told.

So it looks like I will not get the tablet in time for my trip.  It was not expedited as promised.  At this point I wouldn't be surprised if it was cancelled like that last one.

Even though I did not really want to pay to upgrade to the 7000 series Venue 11 pro, I was willing to do so to get it on time.  The rep talked me out of it saying he could get me the 5000 series that I really wanted in time.

I'm very disappointed in this transaction.

Please let me know if there is anything that can be done to expedite this frustrating order.

Thanks,