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LoneHunter42

1 Rookie

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1 Message

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2 Points

23

November 13th, 2025 21:56

Customer Service Feedback

I received great service from a Dell technician on my Alienware m18 R2, but never got the chance to give feedback, which I think is unfair to the technician, who went above and beyond to help, as he even helped me install a new SSD free of charge. I unfortunately missed the 7 day window to provide feedback as I missed the survey email.

DELL-Cares auto response

Community Manager

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2.1K Posts

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680 Points

November 13th, 2025 22:00

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

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