Damaged During Service

Dear Dell Support Team,
I am writing to formally report significant damage to my laptop caused by a member of your service staff during a recent repair.
Following the service, I discovered that the [Ambikapur]of my laptop is broken and coming apart, as shown in the attached photos. This is a completely new issue that did not exist prior to your technician's visit.
Due to the severity of this damage, the laptop is difficult to use, and I am concerned that opening or closing the lid will cause further mechanical failure.
As this damage occurred while the device was in the care of your service personnel, I request that you:
Immediately investigate this incident.
Provide a full repair of the damaged components at no cost to me.
If a reliable repair is not possible, I request a replacement of the laptop.
Please let me know the next steps for resolving this matter as soon as possible. I have attached clear photos of the damage for your review.
My Details:
Laptop Model: [Vostro 3520]
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
I look forward to your prompt response and a swift resolution.
Sincerely,
[Sukhdev Das]