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dell_user-sri
1 Rookie
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1 Message
0
10717
October 9th, 2013 15:00
Delayed order
Placed an order for refurb monitor and received an email that its going to be delayed by a week. canceled that and placed order for another monitor hoping it will be sent per schedule. Received same email I got for first order and then today received another email that its going to be a week ahead. I didn't expect this with dell and this is my first shopping experience from Dell. Couldn't understand how a refurb item be in manufacturing stage. Who can I talk to regarding this ?
DELL-Kiran K
6 Operator
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2013 Posts
161
0
Posted October 15th, 2013 08:00
Hi dell_user-sri,
We are sorry about the run around. Request you to send me the order number for the purchase via private message. I will check and see what can be done.
To send a private message, click on my user name and select send message.
zbestwun2001
4 Apprentice
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8831 Posts
161
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Posted October 10th, 2013 10:00
dell_user-sri,
Let me put you directly in touch with a Customer Care Liaison. She will help you get this sorted out.
Please click on Lorna's name here: DELL-Lorna M., then click on Send A Private Message.
In your message include the following.
Email Address:
Shipping Address:
Phone Number:
Dell order number or Service Tag number:
Your country
Country where system was bought
Issues, (you can just paste what you wrote above)
Please give her a day or two to get back to you.
Zb1