Dell customer care

Question

When you have problem with Dell laptop,

And if you send it back to your vendor this is an answer how it proceed;

End user in Turkey, you should contact your vendor, your vendor should contact their distributor and the distributor will reach out to Dell.

But for Real The problem ;normal time for the report from Dell costomer care is 48 hours as Dell told me.

I am waiting also my vendor and distributor waiting for that report from customer care.

When i contact with Dell technical departmant they told me that they can not contact with customer care, why i don't understand.

What i have been wating for nobody can answer?

I dont care how you work this is unacteptable.

DELL-Cares · Answer

Hello, please call Technical Support (Basic) at +90 212 371 9054 for an update. With kind regards, The Social Media Team

Huseyn · Answer

Hello,

I think i can not explain the problem, technical support (+90 212 371 9054) can not contact with CUSTOMER CARE as they said , i am waiting vendor waiting also distrubutor waiting for customer care report.

Nobody can contact with them , normal time for that report 48 hours and i have been waiting for a week.

Question is why am i waiting for?

Somebody can tell me because in Turkey Dell numbers all i called and nobody could answer.

DELL-Cares · Answer

Hi,

I'm Gautam and I'm going to be your support assistant.

I understand that there is damage on the keyboard and touchpad and would like to assist you.

Please reply to me via a private message so that we can discuss this. I also suggest you to delete your public message containing the Service tag and the service request number for security reasons.

DELL-Cares · Answer

Hi,   Could you send me a private message so that we can proceed on the conversation?   -Gautam.

DELL-Cares · Answer

Please write to us on our support channel @DellCares and Private Message us for further communication

DELL-Cares · Answer

Hi,   I see that you are working with our regional team. Please drop me a private message for any further assistance.   -Gautam.

DELL-Cares · Answer

Hi,   Hope you're doing good.   I didn't hear from you. I will be closing the case from my end. Do get back to us for further assistance.     -Gautam.

Customer Care

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