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March 14th, 2021 18:00
Dell Debit Card Payment Authorization Issue
Hello, I placed an order for a laptop from the Dell Outlet on Thursday and due to my bank's fraud protection I later received a email as below.
So I spent a good amount of time on the phone with my bank as the email states, they say there is no block on my card and to contact Dell.
I wanted to know if I needed to place the order again or will they automatically charge my debit card again now that the hold issue is clarified?
Please let me know.
Thanks!
We’re unable to process your order due to an issue with your credit card. Please contact the number located on the back of your card to confirm your purchase.
We will attempt to authorize again on the next business day and send an order confirmation email once payment is processed. If issues persist, we will contact you.
If you wish to use a different payment you can chat with a dell agent Monday through Friday between the hours of 9am to 6pm CT or call 1-877-819-3355 option 4.

