Unsolved
This post is more than 5 years old
2 Posts
1
729
March 6th, 2017 08:00
Dell don't care and have problems
Dell took my order and my money and sent me an acknowledgement. Spent all day asking why i had no order number - they said they had a problem. Customer care don't care. As a long standing customer I feel conned out of my money by Dell. They said oh we will give you a refund in 7 to 10 days that is no good if I need a computer today. I was promised delivery on 2nd March 2017.Spoke to Dell 6 times today still no order number and no computer. Dell - get your act together and process my order.
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DELL-Fuzail M
2 Intern
•
130 Posts
0
March 7th, 2017 09:00
Hi TroubleDog,
Thank you for reaching out to throug the Dell Community Customer Care Forum regarding the Order you placed.
We strive on providing excellent customer service and do regret any inconvenience caused.
Kindly Private Message the below details for me to review and assist.
Registered Name :
Order Number :
Email Address :
To Private Message, hover the mouse pointer over my name and add as friend.
Regards,
Fuzail
TroubleDog
2 Posts
0
March 8th, 2017 05:00
I am still awaiting your reply and cancellation of order
Please reply back to me
DELL-Fuzail M
2 Intern
•
130 Posts
0
March 8th, 2017 08:00
I've forwarded the details to the concerned team and shall reach out to you within the next 2 business days. I would request you to edit/delete the IR Number and your email address from public viewing for security purpose.
Regards,
Fuzail
DELL-Fuzail M
2 Intern
•
130 Posts
0
March 13th, 2017 10:00
Thank you for your patience. I received confirmation that the order was cancelled and that the PayPal authorization hold has been removed.
Regards,
Fuzail