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October 1st, 2019 11:00

Dell has made it impossible to order a computer

Wow- This is like my 10th Dell computer and the service just gets WORSE every time.  I tried to order a computer that had a special that I could not order online forcing me to order it by chat or phone.  I called the phone number and despite a significant language barrier got my computer ordered.  I logged on to my account the next day and did not see the order, so I contacted Dell and was told to wait.. that it was processed and that it would show up.  Two days later still no order so I contacted Dell and was told my order was cancelled due to a verification issue.  I called the verification # and could barely understand the person I spoke with but ultimately he said I needed to "call my bank" and that I would have to re-place the order with purchasing.  I called my credit card company and was told that the charge successfully when through but that Dell later cancelled it.  I called purchasing and after several frustrating hours was told that I cannot place another order because my "account it on hold."  I again tried to call the verification center and after several more hours of my life that I will never recover I was told that they would call my credit card company and get right back to me.  No call ever arrived.  Additional attempts to contact the verification line was met with either the wrong person, someone turfing me back to purchasing, and additional long hold times.  I give up.  I will buy my computer elsewhere.  I should add that I was hung up several times including a very rude man in purchasing after I asked him if I was in the right department as the original order was not through Dell Gaming and I had been bounced around for hours already.

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