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November 29th, 2023 21:58

Dell Horrible product quality and return - Dell Precision 7680

I bought a Precision 7680 from Dell outlet.

The condition Dell describes as: "Like New"

11/21/2023: Order Processed

11/26/2023: Received package

11/27/2023: I discovered that Precision 7680 is extremely hot and misses function (could be Microsoft problems).

11/28/2023: I tried to upgrade the SSD and discovered the second SSD slot was broken.

11/29/2023: Request refund

11/29/2023: Receive Dell reply:

""I understand from your email that you want to return the order because you are facing technical issues with your Dell Order number – <Private data removed from public view. DELL-Admin>. We apologize for the same. 

We do not have the technical expertise to assist you with this concern.""

No one can help with the return???

10 Elder


22.5K Posts

November 30th, 2023 00:09

You need to call -- not email.

The return period on outlet purchases is shorter than on new systems, so sooner is better than later.

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