Dell is refusing to repair my Alienware computer

I have been a Dell customer for years. My current Alienware computer is less than 2 years old. Multiple issues persist even though I have contacted Dell multiple times in the past about these errors. On top of that now my hard drive is failing. I am scheduled to receive a phone call tomorrow to set up a technician appointment and I would like to include the unresolved issues on this ticket as well; USB ports not working, USB port that came damaged from the factory, getting error message USB ports not recognizing connected devices, blue error screen for recovery when starting computer after a shut down, boot manager changing boot options randomly, and freezing when flipping between Windows and World of Warcraft. I have been trying to get these issues fixed for over a year and I've had email chains with you and numerous phone calls where techs took control of my computer and supposedly fixed it (they didnt). I have asked numerous times to either ship it back to you or take it to a local shop to get it repaired and I've gotten neither. For over a year this has been severely impacting my work but it seems that once the computer is sold you no longer offer meaningful support and you dont stand behind your products. I would like all of this cleared up during the technician's visit please.