Dell Rewards Help #4

ONCE AGAIN I am thrown around here, there, and everywhere with still no answers as to whats going on.

I just won another $25 and I have not even received my other 2 rewards and they seem to have probably expired by  now. What in the actual **bleep**.

All the links where broken by the way never sending me anywhere for any help but to a blank page saying sorry! Like how does that even happen?

I have sent the email below 3 times, called looked on all the pages like Dell do you even know whats going on? The customer service should not be this awful 

--------------------------------------->
Tue, Mar 19, 2:52 PM
to me

Hi,
Thank you for your Email. Welcome to Dell Consumer Sales.
I am sorry for the inconvenience caused. As we are from the Sales Department, we have limited access to tools and information, I request you to get in touch with the Customer care department at 1-800-624-9897 who are trained to handle such kind of issue and fix them with an appropriate resolution. My sincere apologies for not being able to help.
Please contact our customer service department.
Phone contact -- 1800 624 9897
Link to Email Customer Care
Link to chat with Customer care
Thanks & Regards,
-----------------
US Sales Assistant
Dell | US Consumer Email Sales
Work: 1800---------------------
Email :-----------------------

--- Original Message ---
From:----------------------------->
Received: 3/16/19 10:37:58 PM IST
To: US_SALES@dell.com
Subject: Fwd: I NEED HELP AND YOUR PAGE IS NOT AT ALL HELPFUL

[EXTERNAL EMAIL]

---------- Forwarded message ---------
From: -------------------------------------->
Date: Fri, Feb 15, 2019 at 3:46 PM
Subject: I NEED HELP AND YOUR PAGE IS NOT AT ALL HELPFUL
To:

i was apart of alienware before dell, because was interested in their rewards program. when i was going up in levels i was given the option to chose from many different rewards, one of those being $10.00 in DELL rewards. i then was sent the email (in the text below) saying "Your reward of $10.00 is now accessible in your Rewards Account and is ready to be redeemed". Following this i have just added another $20 onto that (only today) which would total $30. Now i expect the 20 not to be on there as of yet do to the fact i had just gotten that. In all this confusion of "click here for more details" i found myself lost and not getting my questions answered. your FAQ and ALL AROUND NFORMATION regarding your program and alienware is the most vague thing i have EVER seen. It offers NO INSIGHT as to how they are redeemed threw each others web pages, or how to get the points after you have been created them and sent the email of verification. Even after getting the email i was hoping it would offer some much needed help, and far more insight as to how to apply your rewards and use them. But instead the email was full of broken links, links to the same areas i had already been sent to, and unanswered questions. I'm not very computer savvy if you will, but i have never been more frustrated with this whole thing, and It makes me not want to even buy anything from the company. I mean when i have to look elsewhere for answers OUTSIDE of the company im trying to buy from that is a issue. im just trying to figure out how i use my $10 and my future $20, and if its something where i have to buy something first or if i can use them with doing that just that would be a great to know at least. they seem like such simple questions, with probably very simple answers that i can find no where on the DELL page. (hopefully you can prove me wrong and im just looking in the wrong area) I know it also says it can take 30 days to credit it to your account, in which case why would there be a email sent to me if it was not already credited? but the way i understood that, is if that was when you where getting them as a reward for purchasing a product, which i my case is not what is happening, the where rewarded to me threw alienware and their different rewards leveling options. But why would there be a email sent to me if it was not already credited? hopefully someone smarter then i can help me with this issue thanks note resending this hoping i can get a answer before my rewards expire i have looked everywhere once again but still with no luck.. can some one please help me thins time. i think last time i had gotten a email asking me to contact someone again...really???? i thought thats was what i was doing now?? this is getting ridiculous and the $30 is almost not even worth the fuss. definitely not feeling like a "valued" customer at all. a big hassle for something that does not seem like that big of a deal. you guys need to fix this system between your dell and alien sights or provide a better solution for people trying to find answers.

$10.00 was added to your Loyalty Rewards account.
Accounts
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Dell Rewards <----------------------------.dell.com> Unsubscribe
Jan 28, 2019, 4:46 PM

Dell Loyalty Rewards have been posted to your account and are now
redeemable. Having trouble viewing this? View Online
DELL

Free shipping & easy returns on Dell.com* | Chat Live with a Dell Expert

REDEEM YOUR REWARDS NOW.
Hi -----------,

Your reward of $10.00 is now accessible in your Rewards Account and is
ready to be redeemed. Login to your My Account to view your rewards
and start shopping.
New rewards: $10.00
These rewards expire: -------------
Current rewards balance*: $10.00
Shop Now
Loyalty Rewards Member: -----------------------
Loyalty Rewards Account Number:
------------------------------------- 
Forgot your password?
Learn more about Dell Advantage Loyalty Rewards

Loyalty Rewards - Discover the Dell Advantage

• Free expedited delivery*
• Up to 3% back in rewards* on eligible purchases
• Bonus rewards* on select purchases
• Early access to special offers and sales events
Shop now at Dell.com and redeem your Rewards >
Software Software
Desktops & all‑in‑ones Desktops &
all‑in‑ones
Laptops & touch PCs Laptops & touch PCs
Alienware & gaming Alienware & gaming
Electronics & Accessories Electronics & accessories
Services Store Services store
Financing Financing
Deals Deals
Rewards Rewards
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Offers subject to change, not combinable with all other offers. Taxes, shipping, and other fees apply. Free shipping offer valid only in Continental (except Alaska) U.S. Offer not valid for Resellers. Dell reserves the right to cancel orders arising from pricing or other errors.

*Rewards are issued to your online Dell Advantage Loyalty Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date; Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount many not reflect the most recent transactions occurring within the past 30 days. Up to 6% rewards only on Dell Preferred Account purchases. Up to 3% reward on all other purchases. Bose products only eligible for up to 3% rewards. Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Expedited Delivery not available on certain TVs, monitors, batteries and adapters. Other exceptions apply. Not valid for resellers and/or online auctions. See Dell.com/rewardsfaq.

*Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. Television returns are subject to restocking fees. See Dell.com/returnpolicy.

Dell Loyalty Rewards have been posted to your account and are now redeemable. Having trouble viewing this? View Online DELL. Free shipping & easy returns on Dell.com* | Chat Live with a Dell Expert

REDEEM YOUR REWARDS NOW.
Hi ------------,

Your reward of $20.00 is now accessible in your Rewards Account and is ready to be redeemed. Login to your My Account to view your rewards and start shopping.
New rewards: $20.00
These rewards expire: ----------------
Current rewards balance*: $30.00
Shop Now
Loyalty Rewards Member: ---------------------- 
Loyalty Rewards Account Number:
-------------------------
Forgot your password?
Learn more about Dell Advantage Loyalty Rewards
Loyalty Rewards - Discover the Dell Advantage

• Free expedited delivery*
• Up to 3% back in rewards* on eligible purchases
• Bonus rewards* on select purchases
• Early access to special offers and sales events
Shop now at Dell.com and redeem your Rewards >
Software Software
Desktops & all‑in‑ones Desktops &
all‑in‑ones
Laptops & touch PCs Laptops & touch PCs
Alienware & gaming Alienware & gaming
Electronics & Accessories Electronics & accessories
Services Store Services store
Financing Financing
Deals Deals
Rewards Rewards
Did someone forward you this message?
Subscribe to receive Dell Direct email.
Connect with us: Facebook twitter YouTube instagram
Offers subject to change, not combinable with all other offers. Taxes,
shipping, and other fees apply. Free shipping offer valid only in
Continental (except Alaska) U.S. Offer not valid for Resellers. Dell
reserves the right to cancel orders arising from pricing or other
errors.

*Rewards are issued to your online Dell Advantage Loyalty Rewards Account (available via your Dell.com My Account) typically within 30 business days after your order’s ship date; Rewards expire in 90 days (except where prohibited by law). “Current rewards balance” amount many not reflect the most recent transactions occurring within the past 30 days. Up to 6% rewards only on Dell Preferred Account purchases. Up to 3% reward on all other purchases. Bose products only eligible for up to 3% rewards. Total rewards earned may not exceed $2,000 within a 3-month period. Outlet purchases do not qualify for rewards. Expedited Delivery not available on certain TVs, monitors, batteries and adapters. Other exceptions apply. Not valid for resellers and/or online auctions. See Dell.com/rewardsfaq.

*Returns: The 30-day return period is calculated from invoice date. Exceptions to Dell's standard return policy still apply, and certain products are not eligible for return at any time. Television returns are subject to restocking fees. See Dell.com/returnpolicy.
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