Dell Rewards

Question

After the resent update my reward point do not tally. Also I have received an email stating my rewards expire soon but my account shows a different expiry. Please could you review these matters

DELL-Cares · Answer

Hi,   Thank you for contacting Dell.   We apologize for the inconvenience this may have caused you.   We'll surely check this for you. Kindly, send a private message to us with your Dell order# and registered name on the order along with the phone# and email address so that we can check and assist you further.   Regards, Dell Support

MikeeC01 · Answer

@DELL-Cares​ This is not concerning an order. This is concerning the update carried out recently by Dell and the disaperance of dell rewards.

DELL-Cares · Answer

Hello Customer,

Thank you for your response.

To protect your privacy and security, please send us the requested information via private message/email only and do not share any sensitive or personal information in a public forum.

If any personal or sensitive information has already been shared publicly, we kindly ask that you delete or remove it immediately to help protect your privacy.

Once we receive the requested details, we will review the information and work with the appropriate team to investigate the missing Dell Rewards points.

Thank you for your cooperation, and we look forward to assisting you further.

Kind regards,

Benhur

MikeeC01 · Answer

Dell as a company is a joke, They just fob you off with a general answer and deny any knowledge of anything.

As a lifelong Dell computer user, I will no longer be purchasing from Dell VERY DISAPPOINTED!

Customer Care

Dell Rewards

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