Dell Romania, email support?

Hi,

I'd like to get an email address where I can address a complain against the customer service Romania. I bought a defective laptop in Romania (no idea why as it seems it's true the products for Romania aren't good and the services are so bad) in 2020. I don't live in Romania. I was born there and left many years ago. I didn't think that the laptop has any issues as I turned it on and it worked well for few hours. 2 -3 months after buying, I went to Italy and I used the laptop. In the first day, it started to make an awful noise, so I deleted most of my documents. I didn't know that I could have gone to DELL in Italy. Till summer 2023, I used it few hours only 4 days a week. In Romania, I wasted my time as the first 2 technicians didn't do anything even though I asked them politely to fix as I have to leave Romania. After seeing that they don't care at all, and after the second intervention the laptop was so hot as I burn my finger. I asked for replacement of it. I was refused, but my complaint wasn't sent to anyone in charge. A third tehnician was sent and the laptop was working pretty well for 6 months. Unfortunately, it hasn't worked properly for 2-3 weeks. As I have to go to Bucharest, I asked to fix the issue soon so I asked for sending me a technician immediately. I was asked to do some things which I couldn't as the laptop hasn't worked properly. Later, I was asked about the number which is written on the back of the laptop (which I haven't seen as it was the last sentence of the email), back and forth with annoying emails. No manager hasn't gotten involved in the conversation as in Romania isn't necessary. I just want to have a good laptop. I have no idea what DELL products are sold in Romania. I'd like this issue to be investigated by someone who has the responsibility. Thank you