My warranty expires this month, but I have been reporting this same issue for nearly 11 months. Each time I contacted Dell, I was told the performance issues were “normal,” despite repeated failures on a thousand-dollar system.

I have third-party documentation from Best Buy confirming that the issue is a motherboard defect. Even if Dell does not want to recognize this as a factory defect (which it clearly is), no premium laptop’s motherboard should fail in under a year of normal.