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April 23rd, 2026 06:52
Dell XPS 13 Model 9350 (2025) Hardware Problem & Software Issue
I am writing to formal complaint about my Dell XPS 13 (Model 9350) laptop, which has experienced multiple hardware failures and persistent system problems since purchase. Can you imagine that the XPS high end and elite model laptop give many downtimes just of couple month in use.
Product details
- Model: Dell XPS 13 (9350)
- Purchase date: April & May 2025
Problems encountered
- Repeated hardware failures: BIOS SYSTEM restored, USB-C port failure
- System instability: windows system crashes, unexpected shutdowns, auto restart
- Performance degradation: sometimes slow boot issue
- Connectivity issues: Inconsistent Wi‑Fi connection and Bluetooth dropouts
IT Department support and troubleshooting
- I have attempted the following: BIOS update, Windows reinstall, driver updates, Dell SupportAssist diagnostics
- Support case number(s):
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
- Outcome: Problems persist despite following recommended troubleshooting steps and service attempts. Reporting to DELL Helpdesk & Support via WhatsApp and Phone call (please get all information about helpdesk support use Service Tag)
These all of issues has significantly disrupted my work and caused loss of time and data. I am disappointed with the reliability of this device and the lack of a lasting resolution so far.
Requested resolution I request one of the following actions be taken promptly:
- A replacement unit of equivalent or better specification, or
- A refund if repair or replacement is not feasible.
Please advise the next steps, including how to proceed with service, expected turnaround time, and any shipping or warranty instructions. I am available for further information and can provide receipts, warranty documents, and the service tag upon request.
Thank you for your prompt attention to this matter. I look forward to a timely and satisfactory resolution.
DELL-Cares auto response
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April 23rd, 2026 06:52
Jefrie IT
1 Rookie
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3 Posts
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2 Points
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April 24th, 2026 07:43
I am writing to formal complaint about my Dell XPS 13 (Model 9350) laptop, which has experienced multiple hardware failures and persistent system problems since purchase. Can you imagine that the XPS high end and elite model laptop give many downtimes just of couple month in use.
Product details
Problems encountered
IT Department support and troubleshooting
<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>
These all of issues has significantly disrupted my work and caused loss of time and data. I am disappointed with the reliability of this device and the lack of a lasting resolution so far.
Requested resolution I request one of the following actions be taken promptly:
Please advise the next steps, including how to proceed with service, expected turnaround time, and any shipping or warranty instructions. I am available for further information and can provide receipts, warranty documents, and the service tag upon request.
Thank you for your prompt attention to this matter. I look forward to a timely and satisfactory resolution.
Jefrie IT
1 Rookie
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3 Posts
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2 Points
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April 24th, 2026 07:44
Helpdesk? Support Team??