Start a Conversation

Unsolved

W

1 Rookie

 • 

1 Message

22

April 19th, 2024 02:38

DFS Change to Comenity Ca

Recently I was called a rep from Comenity Capital Bank seeking payment.  My account was 5 months in the rears and I was threatened if I did not pay.  I have been a loyal customer for 20 years and my monthly payments were handled by bank draft.  I need someone to tell me why I was penalized with late fees when I had been making payment via bank draft.   Comenity Capital did not seem to care!!!

Moderator

 • 

25.2K Posts

April 19th, 2024 02:42

Hi,
Thank you for writing to Dell.
We are sorry to hear about the experience you had to go through.
We have a dedicated team for the Dell Pay.

I will private message you the details.

Regards,
Pamyaphi

No Events found!

Top