I am a very patient and calm person but I have now reached the end of patience. I purchased the desktop in March and it was delivered to me in April. It was set up by your personnel and it seemed to have been a very smooth process.

Sadly, within a week the desktop started flashing amber indicating a processor issue. An engineer was sent out and the motherboard was replaced. Again, within 2 weeks the same thing happened. The system showed another processor error. This time one of the support staff seemed to fix it. All seemed well.

It didn't last more than a month before the desktop started rattling, after discussing with the support team they advised it was a CPU fan error and needed to be replaced. The engineer arrived, made the change and checked. The rattling still remained and he confirmed it was the the Power supply unit at fault.

Again another engineer arrived and changed it over. When conducting another check he was getting a number of different errors and thought it was the motherboard and needs to be replaced for a 3rd motherboard.

This was last week. I was told I would probably have things sorted by today but I haven't heard anything.

I have lost 2 entire days on the phone to the customer support teams, spent days at home when I should have been working in the office. I am still using a laptop from 2014 which struggles to keep up but is faultless in the fact it has never not worked.

I am now at the point where apologies mean nothing anymore.

I am now looking for financial compensation for the distress and inconvenience caused.
not offer financial compensation. Read this =  Dell warranty, returns, compensation policies DELL-Admin>

Not to mention I still haven't got what I paid for, this was meant to be a present to myself now I could finally afford a machine that could cope with both my work and play requirements. Its turned out to be a nightmare and its still not over.

I have now found out they messed my order up again and I’m waiting another week waiting for promised calls that don’t happen. 

Code of Conduct. DELL-Admin> , they don’t care about their customers!