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DUSB, what is it?
I worked with a Dell agent online last night to help me create a USB to save original factory settings in case i ever need to reload the Windows 8 operating system. After hours of formatting the USB stick i have, it still wouldnt work. She said she would send a "DUSB"....what is a "DUSB"? Today I got an email saying i was being sent "replacement parts". I thought a DUSB was just a USB stick with the OS loaded on it for me to keep and use if necessary to reset my computer to factory settings.
DELL-Chris M
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January 16th, 2014 05:00
aboga,
I think it means Dell USB operating system key. Did the email mention a 5 digit part number?
DELL-Chris M
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January 16th, 2014 06:00
You will not need to return anything. The email uses a "macro" that they should have edited.
aboga
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January 16th, 2014 06:00
"macro" meaning a general reply email?
aboga
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January 16th, 2014 06:00
No, there is no 5 digit part number.
Last night she connected remotely, and said if she couldn't create a factory recovery with MY USB, she would just send a DUSB. I assumed it meant what you are suggesting....Dell USB operating system key.
However, I got an email today saying they were sending "replacement parts and I need to return the defective parts". I can't see where i have anything defective to return. I thought maybe I didn't really understand what a DUSB was.
I am going to try contacting someone today to find out.
Thank you for your answer.
aboga
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January 16th, 2014 08:00
Thank you very much for your help! :)
DELL-Chris M
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January 16th, 2014 08:00
correct