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December 12th, 2013 10:00

eGift card not received

I had ordered several items from Dell.com 2 weeks ago.

I never got "E gift card"

What should I do ?

3 Posts

December 12th, 2013 10:00

My order was Nov 27, Nov 29, and Dec 2. They already shipped and I got them.

Thanks

4 Apprentice

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8.8K Posts

December 12th, 2013 10:00

john1971,

It's been  my experience that the eCard will arrive after the  order.    I have never seen or heard of it arriving before the order.

Be patient, if you haven't got it by the time your order arrives or a little after please post back here and I'll help you more.

Zb1

4 Apprentice

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8.8K Posts

December 12th, 2013 10:00

Fill this form out.

Zb1

3 Posts

December 12th, 2013 11:00

Thank you so much.

4 Apprentice

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8.8K Posts

December 12th, 2013 11:00

That eCard is emailed to you. "Some email programs see the subject line and automatically move the gift card email from Dell into the spam folder. Be sure to check your email spam folder. Once you have verified that the email never came, contact Customer Service Order Support for your country. Provide to them the Dell order number for your purchase. Ask them to look at the invoice for any reference to the gift card. If they do see the gift card on the invoice, ask them why it has not been emailed to you."  Dell-Chris M

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