I would like an email address to complain about a Sales chat in which the agent could not answer some simple questions. I want to forward tge chat log hence need an email.
It was not the chat support guys fault. It is simply a case that dell has no clue what they are doing so they don't have any information to give you. If you call they can tell you which part is delaying the order (probably make something up). But the truth is their logistics are so bad that they can't even get close to a reliable delivery date because they don't know when parts are coming or when your order will be made. The chat guys from my understanding can only see what you can see on your order status, they don't have a tool to look deeper. They are trained just to say that your order is being expedited which means nothing to dell other than to try to get you to shut up about it.
speedstep
11 Legend
•
47K Posts
2
July 25th, 2021 06:00
Click the DELL-Cares username. Then look to the right and click, "Send this user a direct message".
(edited)
Grizzly58
5 Posts
0
July 25th, 2021 12:00
It was not the chat support guys fault. It is simply a case that dell has no clue what they are doing so they don't have any information to give you. If you call they can tell you which part is delaying the order (probably make something up). But the truth is their logistics are so bad that they can't even get close to a reliable delivery date because they don't know when parts are coming or when your order will be made. The chat guys from my understanding can only see what you can see on your order status, they don't have a tool to look deeper. They are trained just to say that your order is being expedited which means nothing to dell other than to try to get you to shut up about it.