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39616
February 11th, 2016 14:00
Entered wrong billing address, order being held?
I received an email from dell telling me my order has been put on hold as there was a problem with my credit card. I called the issuer and they told me that I put the wrong billing address (which I did) and to contact dell and change it. I have tried the chat service, calling, and emailing and nobody can seem to help me. One guy said the payment went through and I will receive an email shortly but that was 2 days ago. All I need to do is change the billing address so the order will go through. Can somebody please help me? Thanks.
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MercuryNgo
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February 14th, 2016 19:00
I have the same problem. The representative I placed order with entered my name wrongly. Now my order is on hold and there is nothing I can do. The reps are all heartless and irresponsible people who don't even want to spend a second helping me. The worse thing is that I used 2 gift cards which are going to expire soon.
After I resolve this, I will never buy another thing from Dell ever again.