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October 26th, 2017 12:00
Exchange - Partial Credit for new machine
I have a Dell EXPS 8910, now 10 months old. This is a business use machine and now bluescreens/freezes at LEAST 2-3 times per week since it was new.
Have been on phone with support and although they have tried to be helpful, formatting my drive or sending it away for 3-5 days WITH MY DATA on it is unacceptable.
What I would like to do is obtain some reasonable credit in exchange for the machine in order to purchase a new one
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Dell-SreejithR
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November 1st, 2017 07:00
Thank you for your message. We apologize for the inconvenience caused.
I am afraid, there is no option for a partial refund. A refund will be provided only within the first 30 days of invoice. Since your system is beyond the refund period, a refund cannot be processed.
The service basically depends on the warranty on your computer. You will need to go through the remote diagnostics if there is any hardware that needs replacement, based on the warranty the system will be shipped to our service center or an onsite tech sent to your place.
For my reference, please click on my Dell username & send a private message with the service tag, registered name & email address. We will look into this for you