Expedited Shipping, #3

I am having the same thing happen to me. My arrival dates were 21-23rd. I called on the 20th, I thought it was weird that there was no update on my order when I log in. So I chatted with an online agent and I was told that it was because of a part dely and he gave me a number to call. I called that number and told him what i was told about a part dely and he said that was incorrect. So they gave me a $50 giftcard for the wrong information but they guaranteed that my order would be here on the 23rd. I am leaving on a work trip and told EVERY agent I need a realistic answer so I can either ship it to a different address or have someone stay at my house for the delivery. I was told AGAIN that it would be here. Now it's the 22nd and they have finally added tracking info to my order at 12:48am it's now 2pm and Fedex still does not have my package and FedEx said that the earliest I will receive my package is the 25th. I called Customer support and asked for an update and once again asked why this was happening and he told me because a part delay?! So now I have customer service agents lying to me. I would be less mad if they just told me what was happening so I can plan accordingly. An email or a text about a delay would have made me happy! I work for a company that is supplied by dell and I can not wait to share to my office about this awful experience. I just pray that my computer arrives in good condition and have the correct parts.

This is my first time ever buying through dell and I will never do it again. They need to stop offering Expedited/Express shipping if they can not complete orders on time.