Filing a complaint with Dell, account manager

I am currently experiencing this exact same issue. My PI asked me to purchase a dell computer through my university’s purchasing system (SAP) and through the process of requesting a compatible quote for the system, I kept getting referenced to the university’s account manager. I was told the quote was going to be sent to him so that he could forward it to me, but he never messaged me whatsoever about the quote. I was able to get the representative to forward me the quote, allowing me to purchase the product through our system, but we have a lot of vendors named Dell but dedicated to different departments and countries, so I am unsure if Dell even received my PO. I’ve been trying to talk with support to see if I can track the PO, but I keep being told that no one can share that information except for the account manager assigned to my university. It has not been that many business days, since I’ve tried to contact him, but we need this computer by mid-February and I am very frustrated with the lack of help on this. Were you able to resolve your problem at any point?