Horrible call experience.

Hello. I ordered a new laptop yesterday. Today I received an email that I thought looked suspicious. I decided to start an online chat with Dell. This agent confirmed that the email I received was an actual Dell employee. The issues is that the email was in french and I really did not understand what the message was. The agent then gave me a telephone number to call. 1st time on hold for 10 minutes, then I heard someone typing for a few minutes and no answer from them, then the call was ended. Called back waited 30 minutes to be told that I was being transferred....another 15 minutes on hold. This agent then proceeded to tell me I had to call another number 1-866-895-6186! I have now been on hold for over 1 hour to try and speak to someone to understand what the issue is with my order!!! Why is this so difficult!  I just wanted a new laptop and not spend over two hours trying to deal with this!!!