Horrible customer service and computer

Question

I have been trying all day to reach someone in management who is willing to discuss my displeasure with my second DELL computer in 5 months. My first computer was replaced free of charge after it was discovered it was a lemon. Now the replacement computer has crashed!! Each time the customer rep tries to connect me to someone in management I mistakenly keep getting disconnected!! This is the worse computer I have ever owned and I will tell everyone I know to NEVER purchase a DELL!! I hate that I ever purchased this system it's been the worst decision I have ever made.

shesagordie · Answer

I am moving this thread to the Customer Care Forum.    Bev.

zbestwun2001 · Answer

Shantae,

Sorry for the trouble you seem to be experiencing.

I think these instructions will help you get some resolution on this issue.

* Contact one of our Customer Care/Order Support Liaisons via a Private message. Please only message ONE of them -

DELL-Ravi C http://dell.to/T0XQim
DELL-Roshan L http://dell.to/Wmvhf2
DELL-Kiran K http://dell.to/WqVwOR
DELL-Lorna M http://dell.to/PWMBSV

* Once you have clicked on one of the links, click Start conversation or Send Email. They will need the following information to investigate -

Email Address:
Name:
Shipping Address:
Phone Number:
Dell Order number or Service Tag number:
Issues:

Zb1

Customer Care

Horrible customer service and computer

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