Horrible Customer Service

I am emailing you in reference to a return on a item.

I understand you might not be the right one but you are one person I saw that has helped peoiple in the past.

I work for The Lockwood Group LLC and we recently purchased some items from you all. Our company is a brand new veteran owned business that supports the government. 

Before I was on staff someone purchased 7 dual monitor stands that only one person has a use for. 

I would like to return the other 6 stands to you all.

This is where the problem is sir.

I called and spoke to someone at the Small Business Customer Support office and asked for a return. 

The conversation went this way:

Me: I need 6 stands returned.

CS: We can not process the return due to the return being past 30 days.

Me: (I explained why we needed them returned and that I am new to this order.)

CS: I will talk to a supervisor to see what we can do.

*placed on hold for 1 minute*

CS: My supervisor said we can process the returns, I will transfer you to someone that can process it for you.

*transferred to another department*

Me: (I had to explain everything again)

CS: We can not help you sir.

Me: Can I speak to your supervisor?

CS: Yes

*placed on hold*

CSsupervisor:we can not process your return but the office that said they could should be the ones that can do it for you.

*transferred back to SBCS*

CS:we can not process the return even though someone here told you we could.

Me: Can I speak to your supervisor?

*placed on hold*

CSsupervisor: We can not process your return even though someone told you that we could.

Me: Well can I speak to someone else or can you pull the call recordings?

CSsupervisor: No (and she hung up in my face).

I simply want these items returned. The boxes have not been opened and no components are missing. I would be ok with a no if I was not already given a yes.

Can you please get me to the correct department to process this.

Thank you sir.

Keenen Lee

Technical Writer

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