Horrible Customer Service

I am amazed how bad customer service is at Dell. Foremost I have difficulty understanding who’s on the other side of the line and secondly when I called them today for a refund on repair service I decided I didn’t need, they kept asking 

1. service tag number 

2. name and number 

3. email address 

then repeating and saying “ok can you please hold on”

then they would say they can’t help “in their department” and that they would need to transfer me to another department - sometime going back and forth between the same two departments - customer care, in-warranty, out of warranty, technical support, etc. I was kicked back and forth so many times that I lost count. One guy said because my computer is 8 months old that I can’t get a full refund on money that paid for repair (and actually decided not to use!) 

it’s a terrible system - Dell, pls stop trying to save money when you’re sitting on so much cash and make an investment on good customer service