How do I get in touch with a manager?

Question

I would really like to speak to a manager, and I'm not sure how to make that happen. I've been hung up on it chat, and when I called in the Servce Agent that I spoke with insisted on helping me troubleshoot (which I did not ask for) instead of transferring me to a manager.

I program and work with computers for a living, and have been using computers for 25 years. I have never, in all of my life, had a worse experience with a computer and support staff.

I assume this isn't the experience that Dell wants it's customers to have, so I am trying to figure out a way to get in touch with a manager, because none of the staff that I talk to will help me with that.

DELL-Cares · Accepted Answer

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

Update September 5 =

Hey DELL-Cares,
I did get the CRA confirmation email. Thanks so much for your help through this, it's been very much appreciated.
Paul2222

DELL-Cares · Answer

We tried reaching you on a private message but did not receive a response. Please feel free to reply to the private message whenever you are available.

Customer Care

How do I get in touch with a manager?

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