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6997
November 3rd, 2015 10:00
How to get through to customer support
I've spent 22 hours on hold this week to try to solve a simple customer service issue. The system always says your wait time will be "15 minutes." I've been on hold over 2.5 hours. Yesterday I waited 3 hours before the system disconnected me. Any ideas? Am I doing something wrong? Or is Dell's custom service really just that bad?
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remarlow
19 Posts
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November 3rd, 2015 15:00
I am starting to believe that it is really that bad. I have spent may hours on hold and then when I do get someone and they transfer me I get cut off and have to go through the hole thing again. I have even tried to E-Mail them and I get a message saying that someone will get back to me in 24 business hours and still have not heard anything.