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May 18th, 2023 12:00
I need a refund after 30 days
I bought a very expensive Dell invoice 10661555933 and my daughter experienced a lot of issues.
Unfortunately she was in college and could not return it within the 30 days.
We need to get a refund asap. We cannot afford a computer that does not work. She is studying 2D design.
I need you to be sensible.
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ejn63
12 Elder
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31.3K Posts
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May 18th, 2023 13:00
You're eligible only for repair at this point -- they will not refund a system once that 30 days satisfaction guarantee elapses.
DELL-Joey
5 Journeyman
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336 Posts
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May 18th, 2023 14:00
Hi Maggie,
Checking the related account there has been no previous contact made to Dell Support to assist in resolving any concerns with the system/order. Combined with the order being almost 2 months old, we are not able to offer an exception for a return.
Dell Return Policy
Please note we are happy to address any technical issues you may be experiencing with the system.