Impossible to receive a refund

Hello,

I have been a long time loyal Dell customer. Their pro support plus is phenomenal and a pleasure to use should I need it, but recently I have run into some serious issues receiving a refund for an order I placed.

I canceled an order for quite a bit of money as my situation has changed. I canceled in the hopes of placing an order for another Dell product. However, my refund never arrived. On top of that Dell places a “hold” on the funds so they don’t show up in a bank statement or on paypal making it nearly impossible to dispute. I contacted the online chat and I was told wait 5-7 business days. I waited and then called the customer service line. I was told a refund was NEVER even initiated. They told me to wait 24-48 hours. So i guess if I never called I would have just never gotten my money back? Maybe Dell thought I was making a donation? Pretty terrible way of doing business. 

I wait 48 hours and call again. This time they again say a refund was never initiated, so my first call was pointless, and this one was probably too I guess?

I am questioning if I will ever order from Dell again. Be careful ordering and make sure you order the right think or you will end up not getting your money back AND not getting the product. Very very dissatisfied.