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August 19th, 2026 15:17
Incomplete extended warrantty
Ordered a new laptop Dell 16 plus 2-in-1 on 17 August and got delivered yesterday. To my surprise the system didn notbswitch in as looks battery got drained with no factory battery presets upto 40-50%.
Warranty is showing as 8/9.months and not 1 year which is contradicting as per thebdell warranty policy. Dell technical support asks for invoice to make correction. Has anybodybfaved thisnissue with new laptop and what isnthe process for new return and refund. I am also planning for filing legal case against the Dell for this concerns. Please let me know if anybody has gone through this concern and how did you address this issue.
Regards
Praveen
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ejn63
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August 19th, 2026 16:21
You must have ordered other than direct from Dell -- in which case the warranty start date is the date the system shipped to the reseller or store. You must register the system in order to activate the warranty as of your purchase date.
As for the battery status/condition, that's a question only your seller can answer.