international transfer

Question

I bought the laptop 3 month ago in China and right now I am studying in a university in US. Recently, my pc broke down and I have to transfer my warranty. However, it said that it takes 15 business day to get it done. I just curious does it really take half a month to do it. I am a student and I really need a computer and the files in it. Can you make the transfer faster?

DELL-Cares · Accepted Answer

Happy to hear that. Thank you for keeping us informed. IF you have any query or need assistance in the future, please write to us here. We're glad to work with you.  -Pratheepan.

Dell-SreejithR · Answer

Thank you for the tag details (shared on private message). Yes, your system has a Premium onsite warranty & is eligible for an international warranty.

Have you completed the ownership transfer online already? If not done the online way, please click on this link to complete the transfer.

If already done, please share the following details, I will get the ownership transfer process expedited.

Name -
Complete shipping address-
Contact #
Alternate Contact # -
Email address-

We will continue working with you on private message.

Anyang Wu · Answer

I have already completed the transfer last week.

DELL-Cares · Answer

Thank you for letting me know. I will get in touch with the warranty team and have this checked.

DELL-Cares · Answer

Hi,

I'd reached out to the warranty team and I see that the request has not gone through as the details provided did not match our records. I would request you to fill the form again and let us know so that we can help you further.

- Jenniefer

Anyang Wu · Answer

I’ve filled the transfer form again. Hope the information is correct this time.

DELL-Cares · Answer

Hi,   Thank you for keeping me informed. Let me check this with our warranty team and reply to you soon

DELL-Cares · Answer

I received an update from the warranty team that the request is still in process and once it is completed they'll keep us informed within 24 hours.   -Susanna

DELL-Cares · Answer

You're welcome.I hope the same

DELL-Cares · Answer

Hi,  The warranty team is reviewing your case and reply to us soon

Anyang Wu · Answer

OK, thanks you very much. Hope they can get it done as soon as possible.

DELL-Cares · Answer

Thank you fro your message, Anyang.   You could mention your mom's name under the company name's tab and the ZIP code will be the ZIP code in your residential location.   -Vanitha

Anyang Wu · Answer

Just ask my mom about the information. In the transfer sheet, I need to fill the company name and zip code but my mom said that she bought it through individual employee procurement so she does not think it has a company name or zip code. Can you help me to ask the warranty group? PS: I fill the dell for company and I use the zip code of shanghai

Anyang Wu · Answer

Thank you very much. I’ve just filled the transfer again. Can you help to inform them to review updated one?

Anyang Wu · Answer

I want to address my concern again which is I hope they can make the transfer as soon as possible so I can get it fixed for my final.

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international transfer

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