Issue with Support Services

After you purchased from Amazon, did you fill out the "register your product" to get the Service Tag into your name, address, etc.?

Hi @DELL-Chris M​,

Thanks for your support! I haven't done that.

The instruction says that I need to download the Dell SupportAssist to identify my laptop. I can't turn on my laptop due to battery issue. Is there another way to register my laptop without downloading the software ?

I would appreciate your support!

Thank you,

Don't use the "Detect PC". Just click Ownership Transfer.

Hi @DELL-Chris M​, I've submitted the transfer request, it is being reviewed.

Thank you!

Hi @DELL-Chris M​,

My request was denied with the comment This service tag is not eligible for ownership transfer. Please contact Dell Customer Care for further assistance. Would it help if I contact the customer care ?

Thanks,

Yes, perhaps they can explain why it was denied.

Click the DELL-Cares username. Then look to the right and click, "Send this user a direct message". Provide to them your private Service Tag. Then explain the ownership transfer denial and ask them why.