Just needed to complain somewhere

I have not been impressed with Dell's customer service. Recently, I placed an order online for a laptop (no small expense). I received an order acknowledgment email from Dell with a purchase ID number (that was the only sort of identifying number I was provided). A couple weeks later, when I had heard nothing else about the laptop and it had not delivered to my house, I called Dell customer service to try to track it down. After an hour of explaining my situation to several different people in several different departments, I was informed that my order had been placed on hold pending some sort of payment issue. While that is all well an good, I'm extremely annoyed that Dell never brought this payment issue to my attention. I need the computer for business purposes and I was concerned about the whereabouts of the thousand dollars I spent. Better communication please, Dell...seriously... I won't buy from Dell in the future.

-an annoyed customer