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February 28th, 2024 12:17
mail from dell_quality_ww@dell.com
Got a mail from dell_quality_ww@dell.com, is this a legalmail or scam??
Dear Valued Dell Customer,
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xxxxxx |
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We are contacting you regarding your Dell system. Dell would like to proactively engage with you and recommend a preventive maintenance action for your PowerProtect, on a potential issue identified recently.
Please let us know a phone number where we can reach you and when would it be convenient for us to call you to discuss further details. Please send us these details as a reply to this E-Mail.
If you are not responsible for the maintenance of these systems, we would appreciate if you would provide us with the correct contact information.
Dell values you as a customer and we apologize for any inconvenience this issue may cause.
Valentin L
Project Manager, Global Customer Field Action (GCFA)
Dell Technologies Services Product & Engineering
DELL-Chris M
Community Manager
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56.9K Posts
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April 12th, 2024 14:25
We would like to officially confirm that the email you received is indeed from the Dell quality team. This correspondence is typically sent when we could not reach you on the phone or your phone number is not available in our records. Please rest assured that this email is legitimate and can be trusted. Should you have any further questions or concerns, please do not hesitate to respond directly to the email. Thank you for your understanding and cooperation.
The following are legitimate Dell email address =
dell_quality@dell.com
dell.quality@dell.com
dell_quality_ww@dell.com
dell.quality.ww@dell.com
CN_Proactive_PFR@dell.com
CN.Proactive.PFR@dell.com
KR_Proactive_PFR@dell.com
KR.Proactive.PFR@dell.com
SA_ANZ_Proactive_PFR@dell.com
SA.ANZ.Proactive.PFR@dell.com