Memory damage caused by technical support's wrong guidance (using 75% alcohol)

Issue Description:

1. My Dell server (Model: Tower 7810/2) had a memory module error.

2. I called Dell 400 technical support for help. The agent instructed me to use 75% alcohol to wipe the gold fingers of the memory modules. I specifically asked: "75% alcohol contains roughly 30% water, won't it damage electronic components?" The agent confidently said no, and claimed that this is how they always handle such issues.

3. I strictly followed the agent's instruction. After wiping, all memory modules were damaged and no longer work.

4. I called back the 400 number and asked to be transferred to Dell's complaint department. I was told that there is no complaint department, and no department would handle this issue. The only option was to let the technical department handle it again. After waiting one day, the same technical support agent who gave me the wrong guidance called me back. He said it had nothing to do with him and had a very bad attitude.

5. I have called Dell 400 technical support for other technical issues before, and found that their technical knowledge is very inconsistent. This experience has made me extremely disappointed with Dell's after-sales service.

Background:
This server is out of warranty. However, the damage was caused by following the official instruction from Dell technical support, not by natural hardware failure.

Request:
I request Dell to compensate me for the damaged memory modules (replace them or provide equivalent monetary compensation) due to the incorrect guidance from your support agent.

Please contact me via private message to resolve this issue. Thank you.