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December 29th, 2025 16:45
missing dell rewards
Hi,
Yesterday, I was going to place an order and use my reward points. However, during the checkout process, I received an error message saying, "Check your reward points." When I checked my account, I saw that my reward points had dropped to 0. I had 52263 points in my account.
In the reward history, it shows that I redeemed the points on December 26, 2025 — but I did not redeem any of my points, and I didn't make any purchase. The expiration date is 2026, so they should not be expired.
How I can get my reward points back? What is the issue here?
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DELL-Cares
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December 29th, 2025 17:00
Hi,
Thank you for contacting Dell.
We really do apologize for the inconvenience this may have caused you. We have sent you a private message, we will be happy to help you.
Regards.
Samir
berndsennhenn
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February 2nd, 2026 16:50
This is my Dell rewards account this morning (02-02-2026).