Unsolved
1 Rookie
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3 Posts
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13 Points
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57
June 19th, 2026 13:56
Missing Dell Rewards
My DRP balance is still showing an incorrect balance of 0 and is still not updating when I earn any new DRP. I would like help to restore my points to the original balance and any additional points I’ve earned during the time frame this whole situation has been happening.
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DELL-Cares
Moderator
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27.7K Posts
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454 Points
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June 19th, 2026 14:29
Dear Customer
Thank you for contacting Dell. We appreciate you bringing this to our attention, and we understand how important it is to have your DRP balance accurately reflected.
To assist you further and investigate the issue, kindly provide us with the following details via private message:
Additionally, please include a brief explanation of the issue and the timeframe during which your DRP balance has been affected.
Once we receive this information, we will be happy to look into your case and work towards restoring your points, including any that may have been earned during this period.
We look forward to assisting you.
Kind regards,
dmr1416
1 Rookie
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3 Posts
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13 Points
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June 19th, 2026 15:51
@DELL-Cares how can I start a private message you would need to start a private message with me which you have not.
(edited)