Missing Item in Order : Dell Gaming Backpack

Question

Good day. I am writing regarding my recent order for the Dell Gaming Backpack 17-GM1720PM, which I ordered on 17 April 2026 and received on 24 April 2026.

Upon checking the backpack, I noticed that the rain protector cover is missing.

Several of my colleagues ordered the exact same bag at the same time, and their bags included the rain cover, so it appears my unit is incomplete due to a packaging error.

Could you please arrange to ship the missing rain protector cover to me, or let me know the process for getting a replacement bag?

<To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin>

DELL-Cares auto response · Answer

Hello! Thank you for reaching out to us. I am your Dell-Cares contact for order related queries. Unfortunately, our customer service is currently unavailable. We are available Monday through Friday. Please reach out to us on any of these days and we will be glad to assist you. Thanks for being a loyal Dell Technologies customer.

sudhakar271978 · Answer

@DELL-Cares auto response​  Hi Dell-Cares Team, I am following up on my message above as it is now regular business hours. Could a representative please review my request regarding the missing rain cover for  <To protect you, your private information was removed from public view. All private data was saved to your private Case. DELL-Admin> Thank you!'

Customer Care

Missing Item in Order : Dell Gaming Backpack

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