Monitor Irreparably Damaged on Receipt

I purchased a computer and monitor for my elderly parents (late 80's) as they were relocating and my Dad wanted to have something set up when he arrived. Unfortunately their relocation was delayed due to issues beyond anyone's control. Thankfully they are now in their new home and when I went to set the computer up today, I opened the monitor box and it was smashed. It went from being delivered to sitting on an office floor untouched. It's obvious the computer and monitor have never been set up or used. Any hope of any consideration on this from Dell? I realize the return period has passed and I am a fool for not opening the box on delivery and trusting in the packaging and FedEx to not have mishandled the shipping, but I have never experienced any thing like this. Holding out hope that Dell may take everything into consideration and offer me some type of relief - or am I just out $200? I have been a loyal Dell customer for over 25 years.