My rewards points vanished

Likewise.  My rewards vanished. I called Dell (after wasting time with the chat system) and was told someone would call me today.  I'm still waiting.  It's quite frustrating...

Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.

@ScreenName26​ Yea I hope they'll make it right. Bugs like these shouldn't be there. Good luck !

@DELL-Cares​ I have not received any messages from you about the apparently common problem of vanished Dell Rewards.  Please contact me:  ScreenName26.   Thanks.

So I will join the "me too" wagon and mention here that my account too got messed up, and it went from ~14.5k DRP (with 2k expiring on June 15) + 390€ of Dell cash (with no expiration in June) pre-update, to 300€ (with 20€ expiring on June 30) post-update... And my account history is a total mess, showing less than -1100€ (that's minus 1100, yes) of running total.

@creative_username​ Yea, I was really liking this rewards program but sadly it seems like it's very badly done and full of bug. I hope they'll fix all our accounts and rewards money so we can continue to be loyal rewards earners and consumers.

I have the same issue. My rewards are showing in the history section but the balance on the top showing 0

Same Problem. Hopefully an error.

Same here. My old cash balance was simply credited to me as a fraction of the original, my 2 x 60 euros became 2 x 0.60 euros and my rewards history even shows a negative balance.

Same here. My rewards history is a complete mess. To make matters worse, the €90 (out of the roughly €300 I had before the update) disappeared as well after I applied it to a basket but didn't go through with the order.

UPDATE : they have escalated my situation to the rewards team. Continue contacting them as we want the bugs to be removed and our rewards to be given back !

Dell rewards points still vanished. I lost 850$ worth. Good customer service but they won't fix my loss of points that made no sense. Thanks Dell for treating your users this bad !