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February 13th, 2026 10:16
Never received membership discount
Found that I could get 10% discount for laptop that I had purchased based on the membership email received later after joining. When contacted customer service I was advised I had to return and reodered again. Doesn't make sense as I have to forked out to make another, hassle of returning and reconfigure laptop. Dell on the hand have to incur cost and labour for collecting and checking the laptop returned besides sending out another laptop
I am utterly unhappy with the customer service.
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DELL-Cares
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27.8K Posts
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February 13th, 2026 12:53
Hi dear customer
,
Thank you for contacting Dell Customer Care.
To help me check your request and assist you further, could you please provide in direct private message the following details:
Once I have this information, I’ll be happy to continue assisting you.
Kind regards,
Dell Customer Care
Soldera1999
1 Rookie
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2 Posts
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February 14th, 2026 13:12
Hi, I have provided the details to privacy@dell.com
DELL-Cares
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27.8K Posts
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610 Points
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February 23rd, 2026 12:30
Hi dear customer,
Just a quick follow-up regarding your request.
To help us assist you further, could you please send us in a private message the following details:
• Full name
• Email address used for the order
• Order number
We’ll be happy to continue assisting you once we receive this information.
Kind regards,
Dell Customer Care
(edited)