No update on order

First off I just want to apologize if this is in the wrong place I'm new to this part of the site.

So I placed an order on Nov 14, 2021 and it said it was estimated to ship on Dec 17, 2021 as I am typing this up it is the day before and it hasn't even left the conformed stage. I've traded contacting support a few time now in the past week the last time being yesterday, but every time I talk to them it feels like I'm just talking to a robot reading following a script which only add to the frustration which is the lack of info. I'm completely fine if it is delayed (which I'm 90 percent sure it is) I just want to know what is actually happing.