Official Complaint

Hi,
Thank you for contacting Dell.
We apologize for the inconvenience this may have caused to you.
We'll surely check this for you. We have sent you a private message. Kindly, reply to it with the requested information so that we can review and assist you further.

Sorry - it looks like the only way to file a complaint is through this horrible chat where they will deny everything you submit for the first few days.

Also, be aware that they may rectify your canceled order by issuing you a new order - with new warranties added that you won't see until the next month's billing cycle. Double check that they don't do that to you.

I've been a Dell fan for years, but I can't see why I cannot get a simple callback for an easy customer service fix.

The most incompetent support staff I have ever had to deal with, which reflects on the whole company as not having a clue what they are doing.

@Terry_A​ Yeah but it's cheaper and the money still flows in.