Start a Conversation

Unsolved

F

1 Message

71

November 29th, 2023 00:51

Order Cancellation Loop

On 11/23/23 I placed an order for an XPS17, great deal, had high Rakuten cash back too.  I put order on Dell Pay. A few hours later order was cancelled. I spoke to customer support, they determined that the issue was on Dell Pay. Spoke to Dell Pay, they said they just needed to verify my info which they did. Dell Pay, said all is good go back and place order, it will go through this time.  I placed order seemed okay. I received acknowledgment of order but no confirmation, so i checked today and found out that 2nd order was also cancelled.  I've been in a never ending loop between customer service and Dell Pay. Dell Pay now says that both computers are still on my order "pending". They now said I have to wait 7 -10 days for the "pending" orders to clear before trying to place order again.  THIS IS ABSOLUTELY RIDICULOUS.  The Black Friday Dell Promotions are gone, my Rakuten promotions are gone.  Because the Dell Order / Dell Pay system is broken, I am penalized for it. Customer Service both on Dell and Dell Pay is an ABSOLUTE DISSAPOINTMENT.  I remember Dell being top notch.  I am so very very dissapointed.  

Moderator

 • 

24.8K Posts

November 30th, 2023 20:06

Hi,

Thank you for writing to Dell.

I've reviewed your message and understand the situation you are in.

We apologize for the experience you had to go through and want to review this case on your behalf.

Will you kindly private/direct message us your personal details:

Name:

Phone number:

Email ID:

Any Order number/DPID:

We will try our best to resolve this issue for you.

 

Regards,

Pamyaphi

 

Moderator

 • 

24.8K Posts

December 1st, 2023 13:58

Hi,

We await to hear from you.

Kindly, write to us at your convenient time with the information we requested so that we can look into this for you.

Regards,

Pamyaphi

1 Rookie

 • 

4 Posts

December 1st, 2023 18:35

@DELL-Cares​ Thanks, solved!!! Now I can see the order confirmation.... :)

I received your mail, and confirmed the info you asked for.

Thank you!!

No Events found!

Top