Order Confirmed email No received.

I purchased a product on dell's Canadian website ( dell.ca) Saturday Jan 8. I received the order acknowledge email, but I still don't have the order confirm one. I made my payment using PayPal and it is still pending.

I called customer service in French because I'm more at ease talking in French, after being bounced to 3 different departments I was told by the customer service person that they can't help me because I made my purchase on the English website! I was then sent to to English customer service to be sent to more departments to the point that I just gave up.

I sent 2 emails to customer service and still no help. I can't even see that I have made a purchase when I go to my account and click on My Orders. I even tried to find my customer data but I don't even show in any of the records.

 

Can someone just help me?

 

I just want to know if my order went through, is being process and eventually be shipped so I can get it before next year.

 

Thanks.